Bennett, the manager arranged a last minute call for our infestation problem. Darnel came on time and did a thorough job and final walkthrough when he finished. We did not feel rushed at all despite living in a two story home with a basement, Darnell took his time to make sure any and all holes found were found and sealed off correctly. I am so thankful for his being attentive to every possible hiding place!I hope those little buggers are finally gone!! Thanks again for the great customer service today!
06:39 23 Feb 21
04:23 23 Feb 21
they did they thing
17:02 24 Jan 21
Bennett, is absolutely amazing!! Knowledgeable, friendly, and gets the job done! Will be back!
00:04 18 Dec 20
They are attentive and having a pest control company with great customer service as well makes it a smoother process as a multi unit property owner.
15:29 11 Dec 20
The Positive Pest representative, was córtenos, attentive and through.. It was a last minute appointment and he showed up immediately and did an excellent job. I had called another company that left me waiting indefinitely and they were supposed to be so professional. Positive Pest was Positively Amazing!
12:22 07 Dec 20
I reached out to the company for advice to combatting a mouse issue in my apt.They provided insightful and beneficial information.Very generous with their time.So helpful.
00:14 14 Nov 20
I had a very bad experience with this company. Holes were missed for mice from technician to technician. Every time I called to explain the problem was gone, Leah who is the manager started dodging my calls and acted irritated. Worst 300 dollars spent!
01:43 06 Nov 20
16:21 05 Nov 20
19:14 25 Sep 20
Positive Pest Control is a very good company. I used their service for clothing moths treatment. The owner(Benny), General Manager(Leah) are knowledgeable, professional, responsible, patient, understanding and prompt. No hassles at all, they provided follow up treatments during the warranty period. The issue I have(inside an imported box spring is infested) Is so severe that I have to use certified fumigation service with a different company. As a courtesy, Positive Pest offered a free treatment post fumigation. Highly recommended.
04:28 27 Aug 20
As of right now, I give it four and half for professionalism and courteousness, along with a good responsive time. I've been experiencing some roaches in spot sessions, especially in the kitchen.I may need them to come again for more services, because there are still some issues, but I like the fact that there is a warranty and it won't be an extra charge...=)
00:53 25 Aug 20
Love this company!!! We received same-day service which was amazing, because we had called around to other companies who couldn’t grant us our request. George, our exterminator, was so so kind and really knew what he was doing. Would totally recommend to anyone!!
00:18 23 Aug 20
Ben is a true gentleman, professional and courteous. Assessment and treatment is top notch. Highly recommend their services....you will not be disappointed.!
21:31 04 Aug 20
Ben is great! He took the time to explain in detail everything I needed to know as a first time home owner dealing with a termite issue. He was so honest and not pushy at all! I’m very grateful.
15:55 03 Aug 20
Very professional and really thorough.
15:56 28 Jul 20
The tech, Benny, who came to our apartment for a roach problem did a fantastic job. He took his time and walked through the entire apartment, making sure to seal all openings and gave us advice on what we could do in the future to prevent future pests. Not that I ever want to call an exterminator again, but if I have to, I'm calling these guys.
21:18 20 Jul 20
19:00 20 Jul 20
15:13 20 Jul 20
17:14 18 Jul 20
I have birds living under my air conditioner in NYC. Bennet sent me contacts of people to answer my questions regarding their safe removal. He and his staff never tried to "sell" me anything and just wanted to help. I am following their recommendations and may not need to spend the money for an expensive extermination job after the birds are removed given their advice. Thank you so much Bennet and thank you to you for putting me in touch with people who offered honest advice.
19:13 11 Jul 20
This place was so good, I was walking around telling people about a pest control business any and everywhere. About 7 years ago we had them come in to do a 4 family row home. The entire home, 3 floors and every apartment. We were infested with mice and as we moved in with a baby, it couldn’t be something to look over. My wife’s grandfather could have charged us significantly more for our one bedroom but was generous not to. I can’t tell where this company ranks in cost because I didn’t compare, looked them up and called. The combination gave me the confidence to commission them for the task. I really wish I remembered the gentleman’s name that came, I will say he was passionate and informed. Took his time from the basement going up, laying bait, laying poison, filling holes and identifying issues for a contractor like large holes. By the time he was done, I felt like I could work for the company. I learned about mice in their vision, no bones, holding food and bringing it back to the nest. His efforts, patience and knowledge made me more assured we made the right decision. Fast forward to now, we no longer live there but there are no more mice to this day. We reference it like a war in the past and we won. Positive Pest Control did it for us and was well worth it. As I’m writing this I’m having an “aha moment”, just saw a moth where we currently live. I’ve caught these bad boys quite a bit since we moved here and now I’m thinking I need to call Positive Pest Control
18:03 03 Jul 20
18:36 02 Jul 20
I have known Ben, the owner, for a few years. He has alway provided a great service. Always on time and with a great smile and ready to do the best.
17:50 02 Jul 20
12:58 02 Jul 20
03:49 02 Jul 20
Superb service & definitely satisfaction guaranteed. I recommend this service from a building Superintendent perspective to all. Thank you 🙂
03:44 02 Jul 20
My experience with Positive Pest Control was one of an absolute satisfaction. Right from inception to the conclusion. Appointment was on time; inspection and treatment of infected areas of termite infestation was top notch. Have not seen any trace of infestation to date. I will highly recommend them to anyone or business that might need their services.
02:44 02 Jul 20
14:37 23 Jun 20
Had a great experience! They were able to schedule an appt asap and the technician was extremely professional, thorough, and friendly! He patiently answered all my questions (I had ALOT of questions) and even responded to some last minute questions when I texted him. I highly recommend their services!
23:21 08 Jun 20
Scheduling my appointment was easy and straightforward. Prices are reasonable for what you are getting.Yohan showed up on time and explained everything he was doing. He answered all of my questions. I feel much better about our pest situation since Positive Pest came by. Have not seen a pest since.Would definitely recommend for your pest control needs.
01:24 05 Jun 20
5 huge stars! So professional and thorough! My building was lax about my pest issue, and positive pest management took care of it so quickly. Ben P and Ben C are wonderful. Highly recommend this company to stop any critters you might have.
22:30 04 Jun 20
03:59 04 Jun 20
22:05 30 May 20
Great service and made me feel relieved after all the holes were closed! Ben was excellent !!
16:23 21 May 20
They were great and on timeNow I feel safe in my apartment
12:06 21 May 20
Technician was on time, thorough in his evaluation, explained what we could do better to mitigate our problem and had a good sense of humor. The office called to follow up with me a few weeks later which was unexpected but very professional. Would recommend to others and I'd use their services again.
16:00 17 May 20
19:08 09 May 20
They solved the problem we had with mice when we were starting to feel we would be stuck with these unwanted neighbors forever. They were very knowledgeable and helpful. They came the same week we called them, just a couple of days after. If you follow their advices, you should not have problems with pests again. It is a bit on the expensive side, but when you are tired of trying it by yourself, they are the go-to guys.
00:20 08 May 20
Great experience—worked with the particular needs of our business. Would use again!
18:00 04 May 20
They got rid of my waterbugs!
14:07 04 May 20
Called them in after I noticed a huge infestation of German roaches (15+ in one night). They sent an exterminator that day and he found where they were coming from and took care of the problem. Saw a couple the day after he came, but they must have all died from the traps. Haven't seen any since.Then I started seeing them in my bathroom (2+ per night), so I called them back and they sent an exterminator the same day (free of charge). He found where they were coming from, laid some traps, and sprayed. This seemed to take care of the problem. Haven't seen any since.
02:03 04 May 20
They came day-of when I needed them and the work was solid. You have to protect yourself with a good exterminator in NYC!
04:45 01 May 20
The pro who came to help us out with our issue was Yohan. He jumped right into action and evaluated the problems areas and did a great job taking care of them as well. Super patient guy, apartment was a bit of a tight fit but he did it all with a warm expression on his face, couldn’t see a smile cause of the cask mask haha, but none the less pleasant and professional job !
22:37 30 Apr 20
The technician came over and put on booties on his shoes prior to walking around. Was professional and punctual.
17:15 27 Apr 20
18:11 17 Apr 20
When I needed immediate help, positive pest management showed up at the exact time they promised and saved me from a sleepless night. They are punctual and professional.
16:31 02 Apr 20
I have only rated them at less than 5 stars because i don't know yet how effective their treatment has been. The service technician gets 5 stars and the people I have dealt with get 5 stars but the real test is how well they have done the job of getting rid of the rats and it is too early to tell.
23:45 31 Mar 20
23:07 31 Mar 20
They did a great job! Quick and efficient.
13:47 23 Mar 20
21:12 09 Mar 20
These guys not only did a great job with our insect problem. They randomly called a few weeks later to check if everything was ok. Great service!
23:22 29 Feb 20
I have used Positive Pest Mgmt since 2007 and have nothing but great things to say about Bennett, Leah and all the technicians. From day one they were professional, caring and knowledgeable about the problem.Since then they have been on point and have stayed ahead of any furthersituations. I can say that they were a great find and would recommend them wholeheartedly.
22:43 18 Jan 20
18:47 29 Nov 19
23:31 18 Oct 19
Exceptional!! 3 days before leaving for a vacation I saw a little mouse running through my apartment. I called Terminex who made me wait a total of 7 hours to have a walk through and then the exterminator didn’t even show up the next day!I saw the amazing reviews of Positive Pest and called in a panic with one day left before I had to leave. Ben sent Bennie over to my place immediately. Bennie was incredible and professional, he explained everything to me including preventative measures. They make everything easy for you.I am so grateful for Positive Pest Control because I was able to leave for my vacation with peace of mind. Thank you guys so much.If you want the best, at a great price, and just awesome people, hire them, you won’t regret it.
12:34 12 Oct 19
19:13 09 Oct 19
A great company! We had an unusual and terrible infestation of what turned out to be biting midges (no-see-ums)--in car & in country house. PosPest figured out what the insects were, gave us detailed instructions on how to prep the house for exterminating, sent a tech to the Catskills, and did a brilliant extermination job. Sadly, the whole thing made me nuts (being constantly bitten by quasi-invisible insects can do that). PosPest's office stalwart, Leah, kept me sane over the phone. Then, when at first it didn't seem as if all the critters were gone, the company offered to send a guy up to the house a second time for free--luckily, we didn't need that; it just took awhile for everything to die. I am so grateful to this company not only for skillful extermination, but also for kindness and downright decency. AND they used the least-dangerous-possible insecticides.
19:08 26 Sep 19
21:35 27 Aug 19
Easy experience and great results! We had a bee infestation in our home and after repeated unsuccessful attempts to get rid of them ourselves we called Positive Pest Control. Leah was able to get us on the schedule quickly and the tech who came was professional and informative. Best of all-no more bees!! Thank you!!
19:00 14 Aug 19
Amazing company to work with! We have been using their services for years and never had an issue. Everyone who has provided service at my home has been professional, courteous and honest and their work is always neat! I highly recommend them.
03:02 13 Aug 19
Highly recommend to family and friends. Very responsive, professional and efficient.
19:56 12 Aug 19
We love Positive Pest Management! We have had various pest control needs at several of our brownstone properties over the last 15 or so years and after going back and forth between a few different ones, Positive has proven far and away the best. They are easy to deal with, show up on time, and know what they're doing. We have used them for ants, roaches, mice, and rats, and when they didn't have folks on-hand to do "elimination" work, the gave us a referral who was great. Benett, the owner, is extremely knowledgeable and passionate about his work (he came recently for a termite inspection). We'd definitely recommend Positive!
Dr. Olanna C. Mills
23:03 30 Jul 19
What an OUTSTANDING company with EXCELLENT customer service! I called to have my Upper East Side apartment exterminated prior to moving in and Bennett, the owner and founder, graciously took the time to explain the options that were available to me. He is knowledgeable, professional, and aware of all of the potential pest problems that could occur when residing in NYC! He recommended a great plan for exterminating my apartment, so I now live in a pest free environment!!!In addition, he has substantial experience and has been in the pest control industry for 20 years! I am so glad that I chose to work with him. Thank you, Bennett! You're the BEST!Use this company and you will be THOROUGHLY SATISFIED!!! Keep up the OUTSTANDING WORK, Positive Pest Control of NYC!
23:34 29 Jul 19
16:37 25 Jul 19
We had a great technician for our mice problem in our Manhattan residence. He was respectful , polite, and diligent. He was reassuring that he would be able to control and stop the rodents from entering our apartment and took his time going from room to room sealing up every little possible entry point. I have had exterminators come in the past that were never this thorough. Just used them again 7/25/2019 for roaches ... Same great experience
03:09 18 Jul 19
Isabel Ortega Laya
19:00 11 Jul 19
Benny Camacho is amazing. I had a mouse in my room and although he was far away from my location, he came all the way to remove it after hearing I was panicking. He was very kind, understanding, and really ensured I felt safe. He gave me tips for the future, and did everything to the best of his ability. Awesome job, awesome guy. Will use this service again!
12:26 01 Jun 19
23:34 27 May 19
Ben and his staff are the absolute best!Always a quick response at affordable pricing! I always recommend their services to family and friends! You will never be disappointed using Positive Pest Control!!!!!
17:49 26 May 19
Great service, very professional and knowledgeable ! Extremely satisfied with the immediate attention given to my issue and a solution within to resolve the situation within 24hrs . My service was completed on a Sunday at 7am which is rare for a weekend! This company restored my comfort and peace in my home !!!
04:16 20 May 19
It was a pleasure doing business with Joseph and James. I contacted Joseph to schedule an appointment. He was friendly and professional, set up a time that worked for us both.
16:04 19 May 19
I’ve relied on their excellent service for several years now and they have yet to disappoint me. This is a highly organized, dedicated, professional team on the cutting edge of their game. I’m particularly satisfied with the service I received from Benny Camacho, one of their ace technicians. Benny was prompt, discreet, courteous and thorough. He did a meticulous job of treating the bed bug infestation in my home and followed up with me a week and a half later to ask how things were going. Leah their office manager is simply amazing. She coordinated everything in the background and addressed all of my concerns in a timely, knowledgeable, honest and pleasant manner. She is an enormous asset to their operations for her customer care skills alone. Based on my experience, Positive Pest Management is a keeper. I highly recommend them for any pest job big or small.
06:04 13 May 19
Extremely efficient, personable, polite team of two treated our house this morning. Felt our home was in excellent hands.
19:02 30 Apr 19
Knowledgeable, painless service at a competitive cost
22:08 14 Mar 19
14:14 22 Dec 18
Positive Pest Control has been handling our properties for years now. They do an excellent job and very responsive no matter the time.
03:10 20 Nov 18
19:24 12 Nov 18
I HIGHLY recommend this company. The receptionist, Leah, was very helpful when I called and she answered all my questions. The response time was great, they were able to come early in the morning 48hrs after my call. The exterminator/technician who showed up was VERY nice and friendly and made me feel comfortable and like he would solve my problem. He also put brought a ton of equipment and gear like he was a Ghost Buster coming to save the day! He also called me approx. 20mins before arriving, which I find very thoughtful and helpful because then I was ready when he go there and didn't waste any time since I needed to leave for work. Since they visited my apartment, I have not seen any pests and I feel confident I won't.
01:34 31 Oct 18
Reliable, fast and courteous from start to finish. Everything was explained step-by-step and the follow-up exceeded my expectations. I couldn't be happier with their service.
23:23 29 Oct 18
01:46 24 Sep 18
Amazing service, great exterminators, and no problems since they have visited!
02:41 09 Jul 18
Literally the nicest company! I have used them for several years now! Two apartments infested moving in, both times not a problem after their treatment. I now use them for maintenance. The staff are so incredibly kind and professional! It comes from the top! From the person receiving the call to schedule the appointment to the technician ... all are amazing and really try to help! Technician will call when 30 min away and spends as much time as needed for a thorough treatment! They know what they are talking about! Kind and HAPPY! Took so much time to treat my apartment and scheduled me day of both times when I was in need of a service immediately! Could not give a higher recommendation!!!
15:44 29 Jan 18
I needed rush service, and PPM was very responsive, especially considering I called on a weekend. Bennett, who I believe is the owner, was helpful but I only spoke to him when I called to set up the initial appointment. The exterminator who came to perform the service said to call him in a week to give an update, but then never responded to calls or texts. They offer a 30-day guarantee, but didn’t explain the conditions of the guarantee to me until I called to exercise it. Also the woman I spoke to in the office a week after the service was rude and a poor listener.
19:42 28 Dec 17
13:38 13 Nov 17
Ben was amazing from the initial call to the completion of the service. I called on a Saturday afternoon for an exterminator service in my mother's apartment and he was able to get a contractor out to her house the very next day! He was not only very responsive to my inquiries but also very informative on post service up keeping to prevent the roaches from coming back. I would definitely recommend to anyone looking for not only great service but also amazing customer service! THANK YOU BEN!
01:26 18 Oct 17
They had excellent communication and years of expertise. They came at the time they said they would, communicated what was happening and executed the job well. I highly, highly recommend this company.
19:24 16 Oct 17
Ben called me back immediately after I had called in. Was very helpful and quick to respond. Will definitely use him if I run into another bug problem!
20:59 14 Oct 17
They were incredibly thorough and truly cared about helping me out - They also came in such short notice which was fantastic. I would recommend their service to anyone in the area!!
02:37 22 Sep 17
14:25 18 Aug 17
17:49 25 Jul 17
Positive Pest Management was very quick to respond when I had an outbreak of drain fly's in my home we called them on a Friday afternoon and they scheduled me for a treatment on Sunday Morning which made it easy for my family and dog to be out of the house for the required time for this type of treatment it has been 2 months since they treated my house and we have no issues since. They did a great job and were very professional.
Amy A Simmons
17:04 23 Aug 16
I couldn't recommend Positive Pest Management more highly! They were just terrific, every step of the way. Larry, my technician was prompt, pleasant, professional and polite! He was incredibly thorough and really knew what he was doing.I had a moth infestation and had used a different company to inspect my apartment and was planning to also hire them for extermination itself. However, as I educated myself, I began to realize that they were treating my infestation as though I had bedbugs and were requiring me to follow a bedbug protocol instead of a protocol for moths. Stressed out of my mind and very short on time, I searched the Internet and found Positive Pest Mgmt. Initially wary of going with a company I had never worked with or heard of before, I began to become more confident as I studied their site and saw how they differentiated among different types of infestations and seemed to really know their stuff. So, I called and left a message. My call was returned within the hour. The woman I spoke to was professional and knowledgeable but said they were booked solid the next week (it was a Friday morning). She then mentioned she did have one fellow who actually liked to work on Sundays, if that was of interest. I replied that I would actually prefer that, so we set something up for Sunday and she explained how to prepare properly. Larry came, as planned, and was just wonderful. He left me with pheromone traps to monitor for any moths returning but I haven't see a single one. My life's back to normal and these guys are awesome! - Amy, Chelsea, NYC
20:06 06 Jun 16
00:52 21 May 16
I recently had a rodent issue and had a good experience working with Positive Pest Management. I called their 800 number. Ben, the owner, called and said he will see what he could do as they are real backed up. My error, I didn't called till late afternoon. Ben tried but he could not get anyone for me that evening, however, he gave me a few tips on what I could do in the meantime. Although they could not help me that evening Ben was always in contact with me. The next day, I called and spoke to Ben again and Larry, the technician, showed up in the evening. Larry was professional, polite, and knowledgable and went to work right. He covered as many holes as he possibly could. He was extremely thorough. He recommended that I should use a general contractor for rodent proofing and I agreed. He contacted Ben and instantaneously he text me the information I needed to move forward. Positive Pest Management is a well run company by Ben. He and everyone I have talked to are all professional, efficient, courteous, responsive and patient. Providing excellent customer service is very high on their list. I highly recommend them to anyone who value excellent service. What they charge for their impeccable service is nominal. I would definitely use them again.
00:21 22 Mar 16
21:35 10 Nov 15
An outstanding pest control company. Timely appointment, pleasant technician, efficient work, No bugs since treatment.
18:43 07 Mar 15
Excellent customer service and very efficient management of the pest problem in my home.Highly recommended.
12:39 12 Nov 14
00:33 20 Jul 13
Larry!! The World's Greatest Exterminator!This was such a great experience. The woman who scheduled my visit on the phone was spectacular, so kind and professional. Then comes Larry. Oh, what a great guy. He says "I'm gonna do a great job for you" and you know what? He really did. Found the source of the invasion and stopped it all right up. Gave me a ton of tips to prevent my home from being invaded in the future! He was an all-around amazing guy. Ask for Larry and get the job done 😀